Effective Date: 22-06-2024
At Seontrack, we are committed to providing high-quality SEO services to help your luxury fashion e-commerce business thrive. We value our clients and aim to ensure your satisfaction with our services. This Refunds and Returns Policy outlines the conditions, process, and timeframes for requesting refunds or returns for our services.
1. Eligibility for Refunds
Timeframe: Refund requests must be made within 14 days of the commencement of services.
Service Status: Refunds are only applicable if no significant work has been completed. Significant work is defined as the completion of initial keyword research, on-page optimization, or any link-building activities.
2. Non-Refundable Services
- Custom reports and analyses provided as part of the service.
- Any work completed beyond the initial consultation phase.
3. How to Initiate a Refund Request
Step 1: Contact Us
- Email: Send your refund request to [email protected].
- Include your name, contact information, service details, and the reason for the refund request.
Step 2: Review Process
- Our team will review your request and the work completed within 7 business days.
Step 3: Decision Notification
- If the request meets our refund criteria, a partial or full refund will be processed within 14 business days.
- You will be notified via email of the decision and the amount to be refunded.
4. Conditions for Refunds
- Refunds are only applicable for services that have not progressed beyond the initial consultation and preliminary work phase.
- Significant work completed, as defined above, renders the service non-refundable.
- Any custom work or reports delivered are non-refundable.
5. Fees and Costs
- No additional fees or costs are involved in processing refund requests.
- Refunds will be issued to the original payment method used during the purchase.
6. Customer Support Contact Information
If you have any questions or need further assistance with your refund request, please contact us at:
- Email: [email protected]
- Address: Åsbråten
7. Policy Updates
Seontrack reserves the right to update or modify this Refunds and Returns Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our refund and return procedures.
8. Conclusion
We appreciate your business and are committed to providing you with exceptional SEO services. If you are not satisfied with our services, we will do our best to address your concerns and provide a fair resolution in line with this policy.
Thank you for choosing Seontrack.